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Curricula
GCSE
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Business
Business Operations
Business Operations
1
Production Processes
1.1
Efficiency in Production
1.2
Producing Goods & Services
2
The Role of Procurement
2.1
Procurement & Logistics
2.2
Choosing Suppliers
2.3
Managing Stock
3
The Concept of Quality
3.1
Ensuring Consistent Quality
3.2
Measuring & Identifying Quality Problems
3.3
The Importance of Quality
4
Good Customer Service
4.1
ICT & Customer Service
4.2
Customer Service in Business
