Informational Social Influence: As a task becomes more difficult or the correct answer becomes more ambiguous, individuals become less certain of their own judgment. In these situations, they look to the group as a source of valid information.
Confidence and Competence: When an individual feels incompetent or lacks knowledge about a specific topic, they are more likely to conform to the majority. This is because they assume the group is better informed than they are.
The Clarity Factor: In tasks where the answer is obvious and clear, conformity is usually driven by the desire to fit in (normative). In difficult tasks, conformity is driven by the desire to be correct (informational).
| Feature | Normative Influence | Informational Influence |
|---|---|---|
| Primary Motivation | Desire to be liked/accepted | Desire to be correct/accurate |
| Situational Trigger | Group size and surveillance | Task difficulty and ambiguity |
| Type of Change | Public compliance (surface level) | Private acceptance (internalized) |
| Effect of Privacy | Conformity drops significantly | Conformity remains high |
Identify the Variable: When analyzing a scenario, first determine which situational factor is being manipulated (e.g., is the group size changing, or is an ally being introduced?).
The 'Ally' Nuance: Remember that a dissenter does not have to give the correct answer to reduce conformity; they simply have to break the majority's unanimity.
Check for Interaction: Be aware that situational factors often work together. For example, a large group (high pressure) performing a very difficult task (high ambiguity) will produce the highest possible conformity rates.
Common Mistake: Do not assume that conformity increases indefinitely with group size. Always mention the 'plateau' or 'diminishing returns' after a group size of 3 or 4.