| Command Word | Requirement | Context Needed? | Marks |
|---|---|---|---|
| Define | Precise meaning only | No | 1 |
| State | Name or identify a point | Yes (usually) | 1 |
| Outline | Brief explanation with link | Yes | 2 |
| Explain | Detailed cause/effect | No/Yes | 2-3 |
Avoid Examples: In many business examinations, providing an example in a 'Define' question earns zero marks and consumes valuable time that could be used for higher-mark questions.
Check the Mark Scheme: Always aim for the 'core' of the concept; if a term has two distinct parts (e.g., 'Market Segmentation'), ensure the definition addresses both the 'market' and the 'splitting' aspect.
Time Management: Spend no more than 60-90 seconds on a 'Define' question; if the definition doesn't come to mind immediately, move on and return to it later, as it is only worth one mark.
The Example Trap: Students often provide an example (e.g., 'A stakeholder is like a customer') instead of a definition; while the example is correct, it does not explain the meaning of the term.
Circular Definitions: Defining 'Product Life Cycle' as 'the cycle of a product's life' is a common error that fails to demonstrate any actual knowledge of the stages or concept.
Vagueness: Using words like 'stuff', 'things', or 'someone' instead of 'assets', 'liabilities', or 'stakeholders' results in a lack of professional precision required for the mark.